Open Note to Retailers...Dedicated to Guitar Center
So, it appears in our spare time (between 2-3a), we're going to take up electric guitar. We decided that Guitar Hero is an absolute waste of space, we can push buttons, let's learn a craft. T has an old one that's he's taken apart and is going to need a lot of work, and I don't have one at all, so we decided to do our homework and get some gear.
Imagine the glee when we found that Guitar Center is running tax day specials, (since we'd have to purchase, at minimum 2 guitars and an amp) that we could get up to $100 off our order, because hobbies ain't cheap, bitches. Well, decent musical instruments aren't anyway. I played bassoon for over a decade; ever price one of those things? Hint: you could buy a car.
Note to retailers, if you run a sale, then exclude everything from such sale, it's not a sale, but a gimmick. Exactly ONE of my items qualified. They had a note on their website that if you had exclusions, call them. So, I'm thinking, given the size of this order since this stuff is excluded, you might cut me a little break, yeah?
HELL NO. Basically, the Customer Service Rep told me that once she keyed in everything (manually), there might be specials that aren't online advertised. So, I asked, "you're not going to make me redo this order manually with you, and spend 20 minutes out of my life before you tell me there are no special deals, when I can just do this one I've already got online in a couple of minutes?" She assured me, "defnitely not", that there are deals that they can't run online.
The short of it, is that she lied. I spent 20 minutes doing a phone order, there were no special deals, and the thanks I got was some nice young lady trying to upsell me on extended warranties. No little 5-10% discount or whatever because the order was a biggun or anything. Just a "fuck you very much, what's your credit card number?" Actually, she was totally nice, I'm just pretty dissatisfied with Guitar Center right now.
So, what was on special? Well Roland (excluded) would allow some obscure synthesizer to be sold on the promotion. Basically, a lot of back stock shit nobody wants is on sale. They're running a deceptive special and I just wanted to take my 5 minutes and let people know.
Try Musician's Friend (their tax day special is a bit of a gimmick as well) or One Music Square. The latter is a small town shop out of Huntsville who will match any advertised price. Anything but Guitar Center, because right now, as far as I'm concerned, Guitar Center is stupid and sucks balls.
Imagine the glee when we found that Guitar Center is running tax day specials, (since we'd have to purchase, at minimum 2 guitars and an amp) that we could get up to $100 off our order, because hobbies ain't cheap, bitches. Well, decent musical instruments aren't anyway. I played bassoon for over a decade; ever price one of those things? Hint: you could buy a car.
Note to retailers, if you run a sale, then exclude everything from such sale, it's not a sale, but a gimmick. Exactly ONE of my items qualified. They had a note on their website that if you had exclusions, call them. So, I'm thinking, given the size of this order since this stuff is excluded, you might cut me a little break, yeah?
HELL NO. Basically, the Customer Service Rep told me that once she keyed in everything (manually), there might be specials that aren't online advertised. So, I asked, "you're not going to make me redo this order manually with you, and spend 20 minutes out of my life before you tell me there are no special deals, when I can just do this one I've already got online in a couple of minutes?" She assured me, "defnitely not", that there are deals that they can't run online.
The short of it, is that she lied. I spent 20 minutes doing a phone order, there were no special deals, and the thanks I got was some nice young lady trying to upsell me on extended warranties. No little 5-10% discount or whatever because the order was a biggun or anything. Just a "fuck you very much, what's your credit card number?" Actually, she was totally nice, I'm just pretty dissatisfied with Guitar Center right now.
So, what was on special? Well Roland (excluded) would allow some obscure synthesizer to be sold on the promotion. Basically, a lot of back stock shit nobody wants is on sale. They're running a deceptive special and I just wanted to take my 5 minutes and let people know.
Try Musician's Friend (their tax day special is a bit of a gimmick as well) or One Music Square. The latter is a small town shop out of Huntsville who will match any advertised price. Anything but Guitar Center, because right now, as far as I'm concerned, Guitar Center is stupid and sucks balls.
Labels: commutards, customer service, disaster, fraud, local, why, wtf